Privacy and Policy

Privacy and Cookie Policy

Date of Last Revision: December 25, 2020

Your privacy is important to us. This privacy policy covers information we collect from users and visitors of our website. By accessing the website, using any of the services, or otherwise agreeing to this privacy policy, you are consenting to the collection, use, disclosure and other handling of your personal information as described below.

You further agree to the terms contained in this privacy policy and any documents incorporated by reference, whether you are registered with the website or are simply browsing the site. It is essential that you agree to the way we collect and process personal information collected on the website before you start to use the website and our services.

Information we collect

The information may be divided into the following general categories:

  1. Information you provide to us

    When you register with this website or access the website or avail the services, we may ask you to voluntarily provide us certain information that helps facilitate your use of the platform and helps us stay compliant with our legal obligations.


  1. Personal Information

    We may ask you to voluntarily provide us certain information that can personally identify you or could be used to personally identify you (“Personal Information”). Personal Information includes (but is not limited to) the following categories of information: age, gender, first and last name, birth date, title, zip/postal code, physical address, contact number, email, other contact information and/or other relevant data as required or considered necessary by us. Questions or comments submitted by visitors may also be regarded as Personal Information. Other additional information such as your address, phone number, and profile picture may be requested to identify you and others when using certain features on our platform.
  2. Information which we automatically collect

    When you register with this website or access the website or avail the services, we may automatically collect certain information that helps facilitate your use of the platform and helps us stay compliant with our legal obligations. We may also collect certain information from third-parties when you access the website of a third party or avail the services of a third party.
    1. Non-Personal Information

      We may additionally collect and track non-personal information about your website visit including the domain name and the name of the web page from which you use our services, how much time you have spent on each of our web pages, the Internet Protocol (IP) address associated with your computer, operating system and platform, transaction history, pages viewed, information searched for or requested for and other relevant statistics. We will use this information for the purposes of improving the performance and operations of our website and services. If you send us a message, this message can be stored to process it, to compile statistical information, to improve our services and support, or to get in touch with you.
    2. Location Information

      The Services provided by Company are location based services. When you use certain features on our Platform, we may collect information about your precise or approximate location through third party application(s) to offer you an improved user experience. Mobile devices allow you to control or disable the use of location services. Disabling such services may result in limited access to certain features on our platform.

How we use the Information

We use the personally identifiable information you provided to us along with automatically collected information we receive to facilitate and optimize your use of the platform. This is conducted by us through, but not limited to customization, website development, maintaining a safe environment and compliance to our legal obligation

  1. Facilitate your use of the Platform

    We use the information we collect about you to establish your account and provide services; provide customized content to you; communicate with you through email and phone, send you Emails to inform you about our new products, services and offers; promotional messages and web analytics data, provide feedback to third party businesses; and take action regarding unlawful or harmful activities. You may opt out of the promotional emails anytime by intimating us of your preferences.
  2. Promote and Customize the Platform

    We may use your email address or phone number (if provided) to contact you regarding any changes to the platform, system maintenance, outage issues or otherwise to troubleshoot problems. We may also send you information about related services and selected third party information.

    If you choose to use this platform you also consent for us to pass on information about you as an individual or company to third parties who may then occasionally send communications to you to provide information, offers and products that may be of interest to you.
  3. Creating a Safer Platform

    We may limit or restrict your use of our website and its associated features in response to possible signs of abuse. We may remove content, under our own discretion, that may be illegal or we may deem as inappropriate.
  4. Disclaimer

    We do not sell, rent or trade your personal information to third parties for marketing purposes. This does not include passing on your personal information to trusted third parties who aim to assist us in operating our website/application, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Non-personal identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Disclosure of your Information

We may disclose your information to third parties; as stated below, which helps us facilitate your use of the platform and helps us comply with our legal obligations. By using this website, you hereby give us the permission to disclose your information as per the terms of this policy. We will never sell your personal information, or pass it to third parties for marketing purposes without your permission.


  1. Business Transactions

    We may disclose your personal information if we are approached by a potential buyer of our business, if we are required to do so by law or in good-faith believing such action is necessary to comply with the law. In case of a sale of assets, a bankruptcy, or an insolvency event, then we may sell, transfer or share some or all of our assets, including your information to another party. In this event, we will notify you before your personal information is transferred and/or becomes subject to a different privacy policy.
  2. Legal Obligations

    We will disclose your personal Information where required to do so by law, under a subpoena, or if we believe that such action is necessary to comply with the law. We may also disclose personal information to protect the security or integrity of our service on reasonable requests from law enforcement agency.
  3. Data Processor

    We may disclose your personal information with associated third parties such as our subcontractors or our service providers who act on our behalf. We may also use a third-party data processor to process your information on our behalf. They may be identified as follows:


  1. Service Providers

    We may employ third party companies and/or individuals to facilitate our services, to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties will have access to your personal information for the sole purpose of performing these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  2. Communications

    We may use your personal information to contact or inform you with newsletters, promotional materials and/or other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any of the emails we have sent.

Other Important Information


  1. Retention Period

    The information collected namely personal information, log data, analytical information, location information and other information as stated in this policy will be retained by Oman Airports for the period wherein the data is essential for achieving the purpose of data processing.
  2. Links to other website/applications

    This privacy policy applies to our website and services. The website may contain links to other website or applications over which we have no control over and thus not responsible for. These website or applications may have their own policies regarding privacy which may be different than ours. We are not responsible for the privacy policies or practices of other website or applications which you access from this website or application. If you choose to visit an individual, a business, or advertiser’s website/application by “clicking on,” or subsequently redirected to a third party link located on our website/application, you will be directed to that third party’s website/application and subject to their terms & agreement and privacy policy. When we link a website/application or present an advertisement, it is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of any such third party’s privacy security policies or practices.

    If you access the stated linked websites/applications, you are at your own risk. It is best practice to check the privacy policies, if available, of those individual website/applications to see how the operators of those third-party website/applications will disclose or use your personal information. The information you choose to provide to or that is collected by these third parties is not covered by our privacy policy.
  3. Governing Law

    This privacy policy has been construed in accordance with and shall be governed by the laws prevalent in the Sultanate of Oman.